How do I raise a PayPal payment dispute?
A payment dispute needs to be raised via the PayPal Resolution Centre to try to solve the problem.
You can open a dispute within 180 days of the payment date.
Here's how to open a dispute from the web:
- Go to the Resolution Centre and click Report a Problem.
- Select the payment and click Continue.
- Select the reason for your dispute
- Select the option that best describes your issue and click Continue.
To escalate a dispute, PayPal require that at least 7 days have passed since the payment date.
By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim.
Here's how to escalate a dispute to a claim:
- Go to your Resolution Centre.
- Click View next to the dispute you want to escalate.
- Click Escalate issue to PayPal at the bottom of the page.
- Add any relevant information for escalating the dispute and click Submit.